Refund Policy

Refunds are reviewed based on booking type, payment status, cancellation reason, and operational impact.

Passenger Cancellations

Passengers may cancel eligible bookings before trip confirmation or within the applicable cancellation window shown during booking.

Owner Cancellations

If an owner cancels due to vehicle unavailability or document issues, Rydez India may process a full or partial refund after review.

Admin Cancellations

Rydez India may cancel bookings for fraud, safety, compliance, failed payment, or incorrect listing information.

Refund Processing

Approved refunds are initiated through Razorpay to the original payment method. Bank timelines may vary.

Security Deposits

Self-drive security deposits may be adjusted for damages, fines, late returns, fuel, tolls, or policy violations.